[{"data":1,"prerenderedAt":299},["ShallowReactive",2],{"page-\u002Fguides\u002Fcrypto-support-call-scam":3},{"id":4,"title":5,"body":6,"description":251,"extension":252,"meta":253,"navigation":295,"path":258,"seo":296,"stem":297,"__hash__":298},"content\u002Fguides\u002Fcrypto-support-call-scam.md","Crypto Support Call Scam: What to Do When \"Support\" Tells You to Move Funds",{"type":7,"value":8,"toc":239},"minimark",[9,13,16,19,24,89,92,96,99,102,105,109,150,153,157,166,178,182,185,192,196,214,225,229,232,236],[10,11,12],"p",{},"A call, text, or email that says your crypto account is at risk can feel urgent. That urgency is the attack.",[10,14,15],{},"Fake support callers impersonate exchanges and wallet brands, cite a suspicious login or blocked withdrawal, and then push you to move funds, install remote-access software, reveal a code, or use a wallet seed phrase they provide. The safest first move is simple: hang up, do not click the link, and contact the company from the official app or website yourself.",[10,17,18],{},"This guide focuses on support-impersonation calls and messages affecting Coinbase, Kraken, Ledger, Trezor, and other crypto users.",[20,21,23],"h2",{"id":22},"short-answer","Short answer",[25,26,27,40],"table",{},[28,29,30],"thead",{},[31,32,33,37],"tr",{},[34,35,36],"th",{},"If \"support\" asks you to...",[34,38,39],{},"Treat it as",[41,42,43,52,59,67,74,81],"tbody",{},[31,44,45,49],{},[46,47,48],"td",{},"Move funds to a \"safe\" or \"secure\" wallet",[46,50,51],{},"A scam",[31,53,54,57],{},[46,55,56],{},"Share a seed phrase, private key, password, 2FA code, or passkey approval",[46,58,51],{},[31,60,61,64],{},[46,62,63],{},"Use a seed phrase the caller gives you",[46,65,66],{},"A scam wallet they control",[31,68,69,72],{},[46,70,71],{},"Install AnyDesk, TeamViewer, screen-sharing, or remote-control software",[46,73,51],{},[31,75,76,79],{},[46,77,78],{},"Change security settings while on the phone",[46,80,51],{},[31,82,83,86],{},[46,84,85],{},"Call back using a number from search ads, SMS, Telegram, or email",[46,87,88],{},"Unsafe until verified",[10,90,91],{},"Real support may help you lock an account, review a ticket, or point you to official steps. Real support does not need your seed phrase, does not need remote access to your device, and does not need you to transfer crypto to prove ownership.",[20,93,95],{"id":94},"how-the-scam-usually-works","How the scam usually works",[10,97,98],{},"The script often starts with a believable alert: \"Your withdrawal is pending,\" \"Your account was accessed from another country,\" or \"Your wallet needs to be secured.\" The caller may know your name, email, or old breach data. That does not prove they work for the company.",[10,100,101],{},"Coinbase warns that its support will not make unsolicited calls or ask customers to transfer funds. Coinbase also says it will never ask for or provide a seed phrase. Kraken says crypto transactions are irreversible and warns users not to trust unsolicited support calls, remote-access requests, password requests, or seed-phrase requests. Ledger says it does not offer phone support and that callers claiming to be Ledger employees are scams. Trezor warns that any request for a wallet backup, PIN, password, or code is always a scam.",[10,103,104],{},"The details vary, but the goal is the same: make you act before you verify.",[20,106,108],{"id":107},"what-to-do-in-the-first-five-minutes","What to do in the first five minutes",[110,111,112,120,126,132,138,144],"ol",{},[113,114,115,119],"li",{},[116,117,118],"strong",{},"End the conversation."," Do not argue, confirm details, or follow the caller's instructions.",[113,121,122,125],{},[116,123,124],{},"Do not click the link."," Open the exchange or wallet site from your own bookmark, typed URL, or official app.",[113,127,128,131],{},[116,129,130],{},"Lock the account if the platform offers it."," Coinbase, for example, has account-lock guidance for compromised-account concerns.",[113,133,134,137],{},[116,135,136],{},"Change passwords from a clean session."," Use a password manager and a device you trust.",[113,139,140,143],{},[116,141,142],{},"Review withdrawals, devices, API keys, and allowlists."," If anything changed, treat the account as compromised.",[113,145,146,149],{},[116,147,148],{},"Move slowly with self-custody wallets."," If your seed phrase was exposed, move funds to a fresh wallet generated by you, not by the caller.",[10,151,152],{},"If you already signed a suspicious transaction, also review wallet approvals. If you already typed a seed phrase into a website, assume that wallet is compromised.",[20,154,156],{"id":155},"exchange-account-vs-wallet-risk","Exchange account vs wallet risk",[10,158,159,160,165],{},"For an exchange account, the attacker usually wants login access, a 2FA approval, remote access, or a withdrawal to an address they control. Your best defense is account hardening: passkeys or security keys, withdrawal allowlisting, anti-phishing codes where supported, and a clean email address. Start with the ",[161,162,164],"a",{"href":163},"\u002Fguides\u002Fcrypto-exchange-account-security-checklist","crypto exchange account security checklist",".",[10,167,168,169,173,174,165],{},"For a self-custody wallet, the attacker usually wants your recovery phrase or a malicious signature. A hardware wallet helps keep private keys off your computer, but it cannot protect you if you willingly send funds to the scammer or type your seed phrase into a fake site. For broader patterns, read ",[161,170,172],{"href":171},"\u002Fguides\u002Fcommon-crypto-scams-and-how-to-avoid-them","common crypto scams"," and ",[161,175,177],{"href":176},"\u002Fguides\u002Ffake-crypto-wallet-apps-and-how-to-avoid-them","fake wallet apps",[20,179,181],{"id":180},"when-should-you-move-funds","When should you move funds?",[10,183,184],{},"Do not move funds because a caller tells you to. Move funds only after you independently verify a real compromise.",[10,186,187,188,165],{},"If an exchange login may be compromised, use the official account-lock or support flow first. If a self-custody seed phrase was revealed, generate a new wallet yourself and transfer from the old wallet to the new one. If you are moving coins from an exchange into cold storage, use your own withdrawal checklist, not instructions from a caller. The safe path is covered in ",[161,189,191],{"href":190},"\u002Fguides\u002Fmove-crypto-exchange-to-hardware-wallet","moving crypto from an exchange to a hardware wallet",[20,193,195],{"id":194},"how-to-verify-support-safely","How to verify support safely",[197,198,199,202,205,208,211],"ul",{},[113,200,201],{},"Type the official domain yourself or use the official app.",[113,203,204],{},"Do not trust phone numbers shown in search ads.",[113,206,207],{},"Do not continue a support case through Telegram, WhatsApp, Discord, or X DMs.",[113,209,210],{},"Ask support to confirm through the logged-in help center, not through a caller-provided link.",[113,212,213],{},"Keep a written record of the time, number, email, and any transaction IDs.",[10,215,216,217,173,221,165],{},"If you are choosing an exchange, security tools and support flows matter. Compare the fit in the ",[161,218,220],{"href":219},"\u002Freviews\u002Fcoinbase-review","Coinbase review",[161,222,224],{"href":223},"\u002Freviews\u002Fkraken-review","Kraken review",[20,226,228],{"id":227},"how-we-checked-this-guide","How we checked this guide",[10,230,231],{},"We reviewed Coinbase's social-engineering warning, Kraken's scam-protection guidance, Ledger's phone-impersonation and phishing pages, and Trezor's scams-and-phishing guidance. The shared rule across all of them is consistent: unsolicited support pressure plus requests for transfers, seed phrases, codes, security-setting changes, or remote access should stop the interaction immediately.",[20,233,235],{"id":234},"bottom-line","Bottom line",[10,237,238],{},"If crypto support contacts you first and tells you to move funds, share secrets, install remote access, or use a new wallet seed, treat it as a scam. Hang up, verify through the official app or website, lock down the account, and only move funds after you independently confirm what happened.",{"title":240,"searchDepth":241,"depth":241,"links":242},"",2,[243,244,245,246,247,248,249,250],{"id":22,"depth":241,"text":23},{"id":94,"depth":241,"text":95},{"id":107,"depth":241,"text":108},{"id":155,"depth":241,"text":156},{"id":180,"depth":241,"text":181},{"id":194,"depth":241,"text":195},{"id":227,"depth":241,"text":228},{"id":234,"depth":241,"text":235},"Learn how fake Coinbase, Kraken, Ledger, and Trezor support calls work, what real support will never ask for, and the safest response before you move crypto.","md",{"publishedAt":254,"updatedAt":254,"localizedVersions":255},"May 10, 2026",[256,259,262,265,268,271,274,277,280,283,286,289,292],{"label":257,"path":258},"English","\u002Fguides\u002Fcrypto-support-call-scam",{"label":260,"path":261},"Español","\u002Fes\u002Fguias\u002Festafa-llamada-soporte-cripto",{"label":263,"path":264},"Deutsch","\u002Fde\u002Fratgeber\u002Fkrypto-support-anruf-betrug",{"label":266,"path":267},"Français","\u002Ffr\u002Fguides\u002Farnaque-appel-support-crypto",{"label":269,"path":270},"Italiano","\u002Fit\u002Fguide\u002Ftruffa-chiamata-supporto-crypto",{"label":272,"path":273},"Português","\u002Fpt\u002Fguias\u002Fgolpe-ligacao-suporte-cripto",{"label":275,"path":276},"Nederlands","\u002Fnl\u002Fgidsen\u002Fcrypto-support-telefoon-scam",{"label":278,"path":279},"日本語","\u002Fja\u002Fguide\u002Fcrypto-support-sagi-denwa",{"label":281,"path":282},"Türkçe","\u002Ftr\u002Frehberler\u002Fkripto-destek-arama-dolveiriciligi",{"label":284,"path":285},"中文","\u002Fzh\u002Fzhinan\u002Fjiami-kefu-dianhua-pianju",{"label":287,"path":288},"Русский","\u002Fru\u002Frukovodstva\u002Fkripto-zvonok-podderzhki-moshennichestvo",{"label":290,"path":291},"العربية","\u002Far\u002Fadilla\u002Fihtiyal-mukalama-daam-crypto",{"label":293,"path":294},"한국어","\u002Fko\u002Fguide\u002Fcrypto-jiwon-jeonhwa-sagi",true,{"title":5,"description":251},"guides\u002Fcrypto-support-call-scam","2CB_wd4yi4uZYz05HKmGr1UUqikfngJDLGnt1IF0RTs",1780719479108]